
OpenEdge Support Engineer
2 days ago
We are seeking a seasoned Application Support Professional with expertise in Progress OpenEdge (ABL/4GL) to provide top-notch production support, issue resolution, monitoring, and minor enhancements for business-critical applications.
The ideal candidate will be proactive in handling incidents, ensuring application stability, and working closely with users and development teams to drive project success.
Key Responsibilities:
- Provide Level 2 and Level 3 support for applications built on Progress OpenEdge.
- Monitor application performance and ensure system availability to meet service level agreements.
- Analyze and resolve incidents, service requests, and problem tickets within specified timeframes.
- Perform root cause analysis and implement long-term fixes to recurring issues to prevent future occurrences.
- Handle batch processes, jobs, and scheduled tasks efficiently.
- Collaborate with development teams for bug fixes, enhancements, and release deployments.
- Support application upgrades, patches, and migration activities to maintain application integrity.
- Maintain accurate documentation of issues, resolutions, and standard operating procedures to improve knowledge sharing.
Required Skills & Experience:
- Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment with proven track records.
- Good understanding of Progress Database concepts and performance troubleshooting techniques.
- Experience in incident management, problem management, and change management principles.
- Familiarity with UNIX/Linux commands and scripting languages.
- Exposure to ticketing tools such as ServiceNow, JIRA, and Remedy.
- Strong troubleshooting, analytical, and communication skills to effectively engage stakeholders.
Desirable Qualifications:
- Knowledge of integration with APIs and web services.
- Experience in working with global support models and distributed teams.
- Basic knowledge of software development life cycles (SDLC) and Agile methodologies.
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