Head of SRE Operations

7 days ago

Hyderabad, Telangana, India ANSR Full time
About ANSR">We are Marriott Tech Accelerator, a global leader in hospitality. We are a leading American multinational company that operates a vast array of lodging brands, including hotels and residential properties. It consists of over 30 well-known brands and nearly 8,900 properties situated in 141 countries and territories. At Marriott Tech Accelerator, our mission is to deliver exceptional experiences for our guests and drive growth through innovation and collaboration. We put people first, pursue excellence, embrace change, act with integrity, and serve our world.

Job Role:The Head of SRE Operations will be responsible for ensuring the reliability, scalability, and performance of mission-critical cloud and on-prem services that support millions of Marriot customers globally. This role involves overseeing incident management, driving automation efforts, and working closely with cross-functional teams to ensure alignment between SRE strategy and business objectives. The ideal candidate will bring strong communication skills, collaborating with key stakeholders across the company to optimize cloud infrastructure and uphold the highest standards of operational excellence in a dynamic, fast-paced environment.

Responsibilities:
  1. Oversee the management of high-severity incidents, driving quick resolution and post-incident analysis to identify root causes and prevent recurrence.
  2. Develop and execute the SRE strategy aligned with business goals, and communicate service health, reliability, and performance metrics to senior leadership and stakeholders.
  3. Collaborates with Enterprise Application and Architecture and Infrastructure teams to continuously improve processes and procedures.

Requirements:
  • 8-10 years' experience in information technology process and/or technical project management including: 4+ years of experience as a Site Reliability Engineer (SRE), building and managing highly available and mission critical systems, with 2+ years of experience on public cloud, preferably AWS. 4+ years of project lead or management experience, preferably in SRE areas.
  • Proven automation and programming experience in one or more of the following languages: Java, Python, Go, Perl, Bash.
  • Deep understanding of SRE practices such as Service Level Objectives, Error Budgets, Toil Management, Observability & Monitoring, Blameless Postmortems, Incident Response Process, Capacity Planning.
  • Strong working knowledge of modern, continuous development techniques and pipelines (Agile, Kanban, Jira, CI/CD, Helm, Jenkins, Git, Artifactory).
  • Production level expertise with containerization orchestration engines such as Kubernetes.
  • Experience with Infrastructure as Code (Iac) tools like Terraform and CloudFormation.
  • Deep understanding and/or experience with Cloud Native, Relational and NoSQL databases like RDS, MySQL, PostgreSQL, Cassandra or Couchbase.
  • Experience with deploying, monitoring, and troubleshooting large-scale, distributed applications in cloud environments such as AWS.
  • Experience in vulnerability assessment, patching, security compliance of infrastructure, applications and databases.
  • Familiarity with security frameworks such as ISO27001, SOCII, PCI-DSS, and/or HIPAA.
  • Experience working with SaaS, IaaS, and PaaS offerings.
  • Ability to work with global teams located in US and India.

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