Hostel Operations Leader

2 days ago

Ajmer, Rajasthan, India beBeeHostel Full time ₹ 20,00,000 - ₹ 25,00,000

About this role

This is a leadership opportunity to drive the success of our hostel operations team. As Lead Hostel Operations, you will be responsible for managing key external vendors, acting as the central point of contact for all student and parent-related concerns around accommodation, and driving outcomes through your team.

Key Responsibilities:

  • Develop and implement the overall hostel operations strategy, ensuring seamless collaboration between departments.
  • Lead a team of hostel managers, support staff, and vendor coordinators to deliver smooth, student-friendly operations.
  • Work closely with the Programme Director and Parent Affairs Team to align hostel policies with institutional goals.
  • Manage escalations and maintain proactive, transparent communication with parents in sensitive or emergency situations.
  • Build confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement.
  • Oversee all third-party vendors and partners involved in housekeeping, security, food, and maintenance.
  • Review and approve SOPs, incident reports, safety checks, and compliance protocols.
  • Champion a positive residential culture – inclusive, respectful, and aligned with student well-being.
  • Design initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience.
  • Collaborate with student councils or committees where needed to foster a collaborative campus environment.
  • Present regular reports on hostel performance, grievances, service levels, and student satisfaction.
  • Track KPIs and use data-driven insights to improve processes and policies.

Ideal Candidate Profile:

  • 4–8 years of experience in a leadership or supervisory role in hospitality, luxury housing, student co-living, or client experience.
  • Exceptional communication and interpersonal skills – able to handle both student concerns and high-touch parent interactions with confidence and empathy.
  • Demonstrated ability in leading teams, managing vendors, and getting things done through others.
  • Strong conflict resolution, prioritization, and people management skills.

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