
Network Infrastructure Specialist
2 days ago
About Our Networking Team:
We are a leading system integrator specializing in IT infrastructure, software, cybersecurity, cloud solutions, and generative AI domains. Our expertise empowers organizations to thrive in the digital era with customized, high-impact solutions that ensure success in an ever-evolving landscape.
Key Responsibilities:
- Monitor and report alerts from network devices.
- Work on raised and assigned tickets/alerts from the IT service management tool: identify faults, assign severity, follow troubleshooting procedures, and ensure timely closure of alerts/tickets.
- Handle fault management with service providers for network-related issues: initiate trouble tickets, follow up until resolution, escalate if required.
- Coordinate with Level 2 engineers for issue resolution and change management.
- Perform network-related changes on network devices as per role and accessibility defined in standard operating procedures.
- Maintain network-related reports such as branch down call report and bandwidth utilization report.
- Monitor and manage the organization's network infrastructure (devices, links, etc.).
Requirements:
- Postgraduate or graduate qualification.
- Valid CCNA, JNCIA, CCNP Routing and Switching, or Security certification.
- OEM valid intermediate-level SD-WAN certification.
- Three+ years in handling network operations.
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