Cassandra Technical Operations Lead
4 weeks ago
Technical Operations Manager Role Summary
As a Technical Operations Manager at NetApp, you will be a leader in our TechOps team who maintain and support our large fleet of cloud hosted Apache Cassandra, Kafka, OpenSearch & other open-source technology clusters.
Key Responsibilities
- Lead a team of talented engineers to deliver high-quality customer service and outcomes.
- Review and prioritize team work demands and support requests on a daily basis.
- Ensure timely responses to customer issues through staff training and resource allocation.
- Project manage major operational tasks, including cluster migrations and fleetwide upgrades.
- Participate in customer calls related to major operations management.
Requirements
We require a leader with exceptional communication skills, experience managing teams in challenging environments, and a proven track record of driving positive work culture.
Education and Experience
A BTech/BE in Computer Science or equivalent experience with 8-12 years of experience is required.
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