Salesforce Healthcare Consultant

2 months ago

Gurgaon, Haryana, India Wilco Source Technologies Pvt Ltd Full time
Role Overview :

We are seeking a highly skilled Salesforce Consultant to join our Salesforce Customer Success team at Wilco Source Technologies Pvt Ltd. This middle-level management position requires extensive experience with Salesforce in the Healthcare industry, particularly in the Payer space, ideally with clinical knowledge of care management, utilization management. The ideal candidate will act as a Salesforce Consultant, supporting sales discussions, crafting solution proposals, and driving innovation through technical architecture design. You will work closely with cross-functional teams, sales leads, and clients to ideate and implement Salesforce-driven solutions that align with Payer, and Payer services market needs.

Key Responsibilities :

- Salesforce Consulting : Lead customer-facing discussions to understand business needs and translate them into Salesforce solutions tailored for the healthcare industry, particularly for payers, payer services, providers, and med-tech clients.

- Sales Support : Collaborate with Sales and Account teams to support pre-sales activities, including leading product demonstrations, participating in proposal responses, and identifying customer pain points that can be solved with Salesforce solutions.

- Technical Architecture Design : Define and design scalable technical architectures leveraging Salesforce components, ensuring solutions meet the specific needs of healthcare workflows.

- Solution Ideation : Generate innovative use cases and Salesforce solution ideas, using a deep understanding of industry trends and customer needs to help develop impactful solutions.

- Utility and Accelerator Development : Identify and define requirements for Salesforce-based technical utilities and accelerators to optimize business processes for payer, provider, and med-tech markets.

- Proposal Development : Assist with the preparation and delivery of detailed solution proposals, including technical designs, effort estimations, and architecture roadmaps.

- Cross-functional Collaboration : Work closely with Salesforce developers, business analysts, and other cross-functional teams to ensure alignment with customer goals and project success.

- Customer Success : Ensure client satisfaction by overseeing implementation efforts, identifying areas of improvement, and continuously driving value from Salesforce investments for healthcare clients.

- Leadership & Mentorship : Provide thought leadership and guidance to junior team members, and participate in knowledge-sharing initiatives within the Salesforce Practice.

Qualifications & Skill :

- Minimum 5-7 years of experience in Salesforce Consulting with a strong focus on the healthcare industry, especially payer workflows.

- Understand clinical workflow and business process in a payer context

- Proven track record of supporting sales discussions, designing technical solutions, and implementing Salesforce within healthcare organizations.

Technical Skills :

- Extensive experience with Salesforce Health Cloud, Service Cloud, and other healthcare-related Salesforce components.

- Strong knowledge of Salesforce integration with other systems and platforms.

- Understanding of payer/provider workflows, claims management, eligibility, care management, and value-based care initiatives.

Leadership & Communication :

- Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.

- Strong leadership, problem-solving, and decision-making capabilities.

- Highly self-motivated with the ability to work independently, manage multiple projects, and meet deadlines in a fast-paced environment.

- Ability to think strategically and provide forward-looking solutions to clients.

- Comfortable working in a collaborative, team-oriented environment, with experience leading cross-functional teams and managing client : - Salesforce Certified (Admin, Architect, or Consultant certifications preferred). Any Healthcare certifications (preferred)

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