
Workplace Ambassador
5 days ago
Customer Experience Champion
">The ideal candidate for this role is responsible for delivering exceptional customer experiences in a large upscale office environment.
">This involves establishing direct relationships with employees, resolving issues promptly, and responding to feedback within defined service level agreements (SLAs).
">The successful incumbent will also plan and execute employee engagement events, consolidate feedback for management teams, and report concerns or patterns in employee feedback to the assistant workspace experience manager.
">Additionally, they will drive client-specific initiatives, ensure operational alignment with financial processes, and adhere to controls to achieve good financial management.
">Key Responsibilities:
">• Establish direct relationships with employees
">• Resolve issues promptly and respond to feedback within SLAs
">• Plan and execute employee engagement events
">• Consolidate feedback for management teams
">• Report concerns or patterns in employee feedback
">• Drive client-specific initiatives
">• Ensure operational alignment with financial processes
">Required Skills and Qualifications:
">The ideal candidate should have a deep understanding of the workspace and its surroundings, as well as excellent communication skills.
">They should also possess a Bachelor's degree in Hotel Management, business, or a related field, and 1-3 years of experience in hospitality, hotel, aviation, or coworking spaces.
">Benefits:
">This role offers the opportunity to work in a fast-paced and dynamic environment, where adaptability and flexibility are essential.
">The successful incumbent will also receive training and development opportunities to enhance their skills and knowledge.
">Others:
">Driving client-specific initiatives, ensuring operations are aligned to financial processes, and adhering to controls at all times to achieve good financial management are key aspects of this role.
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