Strategic Workforce Planning Manager

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeWorkforce Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Strategic Workforce Planning Manager

Position: We are seeking an experienced and skilled Strategic Workforce Planning Manager to join our team. The successful candidate will be responsible for developing and implementing strategic workforce plans that align with the organization's overall goals and objectives.

  • Key Responsibilities:
  • Develop and implement strategic workforce plans that align with organizational goals and objectives.
  • Provide data-driven insights and recommendations to support business decisions.
  • Collaborate with cross-functional teams to ensure effective communication and implementation of workforce plans.
  • Workforce Insights and Analysis:
  • Analyze historical and current workforce trends to identify areas for improvement.
  • Develop and maintain a range of workforce metrics to track performance and progress.
  • Forecasting and Capacity Planning:
  • Develop and maintain long-term, mid-term, and short-term capacity plans.
  • Forecast call volumes, workloads, FTE requirements, and staffing needs.
  • Scheduling and Optimization:
  • Design efficient schedules that balance service delivery, employee preferences, and cost.
  • Implement scheduling best practices to manage shrinkage, adherence, and occupancy.
  • Real-Time Management:
  • Oversee intraday management, real-time monitoring, and SLA adherence.
  • Drive corrective actions to maintain service levels, including overtime, cross-skilling, and load balancing.
  • Analytics and Reporting:
  • Generate and present performance dashboards, staffing reports, and variance analysis.
  • Provide actionable insights into workforce trends, attrition, absenteeism, and utilization.
  • Team Management:
  • Lead and mentor a team of WFM analysts and real-time specialists.
  • Build capability within the WFM team to handle complex modeling and analytics.

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