
System Design Engineer
1 week ago
Cloud Integration Specialist Role
We are seeking a seasoned Cloud Integration Specialist to spearhead the design, development, and implementation of cutting-edge cloud contact center solutions.
The ideal candidate will have hands-on experience in Amazon Connect and AWS services, with a proven track record of delivering scalable technical solutions.
- Design and implement Amazon Connect contact center solutions that meet business requirements.
- Configure contact flows, routing profiles, queues, and lex bots to optimize customer experiences.
- Integrate Amazon Connect with CRM platforms (e.g., Salesforce, Zendesk), ticketing systems, or databases using AWS Lambda, API Gateway, and Step Functions.
- Develop automation scripts and workflows for call handling and data capture to drive efficiency and accuracy.
- Monitor and troubleshoot call quality, logs, and application performance to ensure seamless customer interactions.
- Collaborate with stakeholders to gather requirements and translate them into actionable technical plans.
- Evaluate high availability, security, and performance of integrations to inform strategic decisions.
- Maintain accurate technical documentation for configurations, APIs, and deployment processes to facilitate knowledge sharing.
Key Requirements:
- 4+ years of experience in cloud integration engineering with a focus on Amazon Connect and AWS services.
- Strong proficiency in scripting/development using Node.js or Python.
- Experience with RESTful APIs, webhooks, and data integrations to drive business outcomes.
- Understanding of IVR, contact center routing, and telephony fundamentals to inform technical decisions.
- Knowledge of IAM roles, permissions, and secure architecture in AWS to ensure data security.
- Familiarity with CI/CD pipelines, Git, and Agile methodologies to streamline collaboration.
Nice to Have Skills:
- Experience integrating with Amazon Lex, Polly, or other conversational AI tools to enhance customer experiences.
- Exposure to Salesforce CTI, Zendesk integrations, or ServiceNow to expand technical capabilities.
- AWS Certification (e.g., AWS Certified Developer Associate or Solutions Architect) to demonstrate expertise.
This role demands a strong technical foundation, excellent problem-solving skills, and effective communication abilities. If you are a motivated and detail-oriented professional looking to make a meaningful impact in the industry, we encourage you to apply.
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