Technical Support Specialist

1 day ago


Pune, Maharashtra, India Quorum Software Full time

At Quorum Software, we connect people and information across the energy value chain. Our company overview provides a clear understanding of our vision for the future, which connects the global energy ecosystem through cloud-first software, data standards, and integration.

About Us

We are a rapidly growing company and industry leader in oil & gas transformation. We built the first software for gas plant accountants twenty years ago and have since helped thousands of energy workers with business workflows that optimize profitability and growth.

Job Summary

We are seeking a Technical Support Specialist to join our team. The successful candidate will be responsible for providing timely first response, customer updates, and support resolutions to our customers. This role requires strong technical skills, including knowledge in software technologies like .Net, Java, PL/SQL, Perl or Shell.

Key Responsibilities:
  • Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines.
  • Act as first point of contact to Quorum's Oil & Gas customers and provide support on 24x7 basis.
  • Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents.
  • Participate in the configuration, enhancement, and testing phases associated with software changes.
  • Escalation of issues to AM & OM L2 as per SOP and on-call matrix.
  • Alert monitoring, resolution & escalation to L2 as per SOP.
  • Implement and support of master data management solutions.
  • Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions.
Required Skills and Qualifications:
  • Candidate must possess at least a bachelor's degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent.
  • Up to 3 year(s) of working experience in delivering solution support or solution implementation is required for this position.
  • Basic technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications.
  • Basic understanding of software development with good technical skills including knowledge in software technologies like .Net, Java, PL/SQL, Perl or Shell.
  • Proficient in Microsoft Office products.
  • Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply.
Estimated Salary:

The estimated salary for this position is ₹12,00,000 - ₹18,00,000 per annum, depending on location and experience.



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