Senior Operations Manager

1 month ago


Gurgaon, Haryana, India WSNE Consulting Pvt. Ltd. Full time
Job Title: Assistant Manager

WSNE Consulting Pvt. Ltd. is seeking an experienced Assistant Manager to join our team. The successful candidate will be responsible for supporting the manager in overseeing daily operations and maintaining an efficient workflow.

Key Responsibilities:

  • Support the manager in overseeing daily operations and maintaining an efficient workflow
  • Assist in training and supervising staff members to ensure they perform their duties effectively
  • Collaborate with the manager to develop and implement strategies to achieve sales targets and improve customer satisfaction
  • Handle customer inquiries, complaints, and escalations, providing prompt and satisfactory resolutions
  • Maintain accurate records of inventory, sales, and financial transactions
  • Monitor and enforce company policies and procedures to ensure compliance and promote a safe working environment
  • Conduct regular performance evaluations and provide feedback to employees to enhance their skills and productivity
  • Assist in organizing promotional activities and events to drive customer engagement and boost sales

Requirements:

  • Graduate with overall 9+ years of experience in international chat process
  • Minimum 2 years of experience as an Assistant Manager
  • Ability to handle large team sizes
  • Awareness of all KPIs
  • Availability for night shifts
  • Both side cab facility
  • Salary - up to 16 LPA + Variable up to 3 LPA
  • Week off - Rotational shift
  • 5 days working

Important Note: Currently working as a team leader are not eligible for this position.



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