Secure AI Adoption Specialist

6 days ago

Thāne, Maharashtra, India beBeeExpert Full time US$ 1,25,000 - US$ 1,75,000

Unlock the full potential of Artificial Intelligence in enterprises with a role that demands technical expertise and passion.

Job Overview

As a Technical Support Engineer specialising in AI Access Security and SaaS Security, you'll serve as the senior escalation point for our AI Access Security solution, guiding customers through the complexities of GenAI app adoption.

Public GenAI apps can inadvertently expose sensitive company data, including intellectual property, financial records, and customer information.

With your exceptional skills, you'll empower customers to harness the promise of GenAI apps while maintaining robust security postures.

  • Provide advanced technical support to customers and partners, particularly in the areas of AI Access Security and SaaS Security
  • Troubleshoot and resolve complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications
  • Offer best practices and configurations to optimise security solutions for our customers
  • Manage and resolve support cases efficiently, ensuring timely follow-up and resolution
  • Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates
  • Author and publish Technical Support Bulletins and other knowledge base documentation
  • Collaborate with cross-functional teams to drive product improvements and customer success
  • Travel to customer sites as needed to expedite resolution of critical situations
  • Provide on-call support as required to address urgent customer needs

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