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Account Management Specialist
3 weeks ago
Job Title: Customer Account Representative
Description:
The primary function of this role is to manage customer interactions and promote subscription purchases. This involves contacting customers whose trials have expired, facilitating transactions, processing orders, and resolving account-related issues.
Responsibilities:
- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Maintain accurate records of follow-ups and interactions.
- Generate reports on conversion rates from trials to purchases and other key metrics.
Requirements:
- Advanced knowledge of Microsoft Excel software.
- Basic knowledge of Microsoft Word.
- Analytical skills to track performance metrics and improve processes.
- Organized and detail-oriented with the ability to meet deadlines.
- Problem-solving ability.
- Experience in customer service.
- Strong communication and negotiation skills.
- Proficiency with CRM systems.
Benefits:
We offer a dynamic work environment that values diversity, creativity, and flexibility. Our team utilizes cutting-edge technologies to stay ahead of the curve and prioritizes integrity, experience, honesty, people, humanity, and passion for excellence.
