Chief Customer Engagement Strategist, Digital Partnerships

2 weeks ago


Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time
About Amazon.com

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About the Role

You will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS North America vendors as a Chief Customer Engagement Strategist, Digital Partnerships. This role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon.

The AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards.

In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities.

Key Responsibilities
  • Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
  • Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers.
  • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
  • Manage end to end goal setting for team to align with organizational goals.
  • Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
  • Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.

We are open to hiring candidates to work out of one of the following locations: Bangalore, KA, IND.

BASIC QUALIFICATIONS
  • Bachelor's degree
  • Experience analyzing data and best practices to assess performance drivers
  • Experience influencing internal and external stakeholders
  • Experience with sales CRM tools such as Salesforce or similar software
  • 6+ years of Account management, Vendor management and/or Client management experience
  • 3+ years of team management experience

$ 1,200,000 - $ 1,800,000 per annum



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