Advanced Network Professional

The ideal candidate will have extensive experience in network troubleshooting, firewall deployment, and infrastructure monitoring while supporting a diverse set of clients in a fast-paced, operational environment. You will be responsible for diagnosing and resolving complex network issues, managing network devices, and maintaining a clean and efficient network environment. This position requires a thorough understanding of various network technologies, including routing, switching, firewall management, and SDWAN, with hands-on experience remoting into devices across multiple client sites.

Key responsibilities include providing L3 network support for troubleshooting issues related to routing, switching, and firewall configurations across multiple client environments. Additionally, you will remotely access devices at various client locations to perform diagnostics, troubleshooting, and resolution of network-related issues. Collaboration with NOC, SOC, and Help Desk teams is essential to resolve escalated tickets within SLAs while ensuring proper documentation and ticket updates.

Network traffic monitoring, identifying bottlenecks, and proactively resolving network issues are critical components of this role. Deploying and managing firewalls (Fortinet, Palo Alto, WatchGuard) ensures secure network communication and compliance. Creating, updating, and maintaining firewall rules and configurations accommodates evolving network requirements.

Troubleshooting and resolving firewall-related issues ensures proper network segmentation and security policies are in place. Monitoring the health and performance of the network infrastructure guarantees continuous uptime and reliability. Maintaining clear, concise documentation for network configurations, changes, troubleshooting steps, and solutions is crucial.

Implementing regular network audits ensures the infrastructure remains organized, secure, and well-maintained. Ensuring network cleanliness and efficiency by removing obsolete configurations, unused IPs, and outdated network devices is also essential.

Configure and manage SD-WAN solutions and associated controllers for cloud-managed network devices. Assist in the setup, deployment, and troubleshooting of SD-WAN networks across multiple client sites. Collaborate with clients on the setup and integration of cloud-managed network devices and SD-WAN controllers (e.g., Meraki, Aruba).

• 9+ years of experience in network support, with L3-level expertise in troubleshooting complex network issues in a 24x7 NOC, SOC, and Help Desk environment.
• Extensive experience with networking technologies including routing, switching, and firewall management (Fortinet, Palo Alto, WatchGuard).
• Hands-on experience with Juniper, HP Aruba, Cisco Meraki, Palo Alto, Fortinet, and WatchGuard firewalls and devices.
• Strong knowledge of SD-WAN technologies and the configuration of cloud-managed network devices.
• Experience working with Azure and AWS network configurations is a plus.
• Proficient in network monitoring tools and diagnostic utilities.
• Ability to remotely manage and configure devices across a wide range of makes and models.
• Strong troubleshooting skills with the ability to work under pressure in a fast-paced environment.
• Excellent communication skills to interact with clients and document technical processes clearly and concisely.

• Join a dynamic team working with cutting-edge technologies.
• Opportunity to work with diverse client environments across different network devices and architectures.
• Competitive salary, benefits, and a chance to grow within the company.