Hotel Housekeeping Team Leader
3 days ago
Job Summary: We are seeking a skilled and experienced Housekeeping Supervisor to oversee the implementation of housekeeping standards and procedures in our hotel. The ideal candidate will have excellent leadership skills, be able to work effectively in a fast-paced environment, and possess a high level of attention to detail.
Responsibilities:
- Supervise the implementation of housekeeping standards and procedures in relation to bedroom service, bathroom service, valet service, cleaning service, linen maintenance, and recommended changes to these standards and training needs on an ongoing basis.
- Maintain a current and thorough knowledge of all housekeeping systems, open and close the shift, and ensure effective shift hand over.
- Distribution and collection of keys, management of all incoming and outgoing calls, solve employee grievances, perform room allocations, perform room inspections, prioritize arrival rooms, liaise with Front Office for guest and hotel requirements.
- Ensure guest valet is processed and delivered in a timely manner, co-ordinate special projects, manage all special requests made by guests, ensure consistency within the department, management of lost property for the hotel, and maintain adequate stock level.
- Conducts shift briefings to ensure hotel activities and operational requirements are known, works with Superior and Human Resources on manpower planning and management needs.
Required Skills and Qualifications:
- High School or Diploma in Hotel Administration, Hotel Management or equivalent.
- 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
- Type and level of experience required may vary slightly based on size and complexity of operation.
Benefits:
- Cleanliness of Room and Public Area
- Rate of Guest Room turnover
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