Digital Learning Specialist

Learning Management System Administrator

This is a comprehensive role that encompasses the end-to-end management of learning content within a Learning Management System (LMS). The ideal candidate will possess technical platform expertise combined with project management skills to ensure seamless course delivery, effective learning administration, and successful content development initiatives.

The responsibilities of this role include configuring and publishing learning courses, curricula, and learning paths within the LMS. Additionally, ensuring proper course categorization, tagging, and metadata for optimal searchability and reporting is crucial. Other key tasks involve managing course enrollment processes, prerequisites, and completion requirements, as well as coordinating SCORM, xAPI, and other content package uploads and testing.

A further critical aspect of this position is maintaining course catalogs and ensuring content accuracy and currency. Troubleshooting technical issues related to course functionality and user access is also an essential part of this job.

Quality Assurance

• Conduct quality assurance of content assets that are requested to load in the LMS.
• Ensure quality standards are adhered to.

Learning Administration

• Administer user accounts, roles, and permissions within the LMS.
• Monitor learner progress and completion rates across all courses and programs.
• Generate and analyze learning analytics reports to track engagement and effectiveness.
• Manage compliance training requirements and automated notifications.
• Support learners with technical issues and platform navigation.
• Coordinate with IT and vendor support for system maintenance and updates.
• Maintain learning records and ensure data integrity within the system.

Strategic Learning Support

• Collaborate with learning and development teams to align LMS capabilities with organizational learning objectives.
• Provide recommendations for platform optimization and feature utilization.
• Support the evaluation and implementation of new learning technologies and integrations.
• Assist in developing learning governance policies and standard operating procedures.
• Participate in vendor meetings and platform upgrade planning.

Requirements

• Bachelor's degree.
• 2+ years of experience with Learning Management Systems, preferably Cornerstone OnDemand.
• 2+ years of project management experience, preferably in learning and development contexts.
• Experience with e-learning content development and SCORM standards.

Skills

• Proficiency in LMS administration and configuration.
• Understanding of learning standards (SCORM, xAPI/Tin Can, AICC).
• Experience with content authoring tools (Articulate Storyline, Adobe Captivate, or similar).
• Strong analytical skills with experience in learning analytics and reporting.
• Familiarity with HTML, CSS, and basic web technologies.
• Project management software proficiency (Smartsheets, MS Project, Asana, Trello, or similar).

Competencies

• Strong project management and organizational skills.
• Excellent communication and stakeholder management abilities.
• Problem-solving mindset with attention to detail.
• Ability to work independently and manage multiple concurrent projects.
• Customer service orientation with focus on learner experience.
• Change management and process improvement capabilities.

PREFERRED QUALIFICATIONS

• Project Management Professional (PMP) certification or similar.
• Cornerstone OnDemand certification or other LMS certifications.
• Experience with learning content development methodologies (ADDIE, SAM, etc.).
• Background in instructional design or adult learning principles.

PERFORMANCE METRICS

• Course publishing accuracy and timeliness.
• Learner satisfaction scores and platform adoption rates.
• Project delivery success rates and adherence to timelines.
• System uptime and technical issue resolution times.
• Content development project ROI and quality metrics.
• Compliance training completion rates and reporting accuracy.

---