
Data Analyst for Customer Experience and Operations
2 days ago
Job Description:
- Analyze large volumes of customer complaints data to identify trends, patterns, and root causes.
- Develop dashboards and reports to monitor complaint metrics and resolution effectiveness.
- Collaborate with cross-functional teams (Operations, Customer Service, Product, etc.) to recommend and implement data-driven solutions.
- Design and execute data models to predict complaint volumes and resolution timelines.
- Ensure data quality, integrity, and consistency across all reporting platforms.
- Presentation of findings and recommendations to senior stakeholders in a clear and impactful manner.
Required Skills and Qualifications:
- Bachelor's or Master's degree in Data Science, Statistics, Economics, Business Analytics, or related field.
- 4-6 years of experience in data analysis, preferably in customer experience or operations.
- Proficiency in SQL, Excel, and data visualization tools (e.g., Power BI, Tableau).
- Strong analytical thinking and problem-solving skills.
- Excellent communication and stakeholder management abilities.
Benefits:
- The ideal candidate will have the opportunity to work with a highly motivated team to drive business outcomes through data-driven insights.
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