Data Analyst for Customer Experience and Operations

2 days ago


Gurgaon, Haryana, India beBeeCustomerExperience Full time ₹ 12,00,000 - ₹ 18,00,000
Data Analyst for Customer Experience and Operations

Job Description:

  • Analyze large volumes of customer complaints data to identify trends, patterns, and root causes.
  • Develop dashboards and reports to monitor complaint metrics and resolution effectiveness.
  • Collaborate with cross-functional teams (Operations, Customer Service, Product, etc.) to recommend and implement data-driven solutions.
  • Design and execute data models to predict complaint volumes and resolution timelines.
  • Ensure data quality, integrity, and consistency across all reporting platforms.
  • Presentation of findings and recommendations to senior stakeholders in a clear and impactful manner.

Required Skills and Qualifications:

  • Bachelor's or Master's degree in Data Science, Statistics, Economics, Business Analytics, or related field.
  • 4-6 years of experience in data analysis, preferably in customer experience or operations.
  • Proficiency in SQL, Excel, and data visualization tools (e.g., Power BI, Tableau).
  • Strong analytical thinking and problem-solving skills.
  • Excellent communication and stakeholder management abilities.

Benefits:

  • The ideal candidate will have the opportunity to work with a highly motivated team to drive business outcomes through data-driven insights.

  • Analyst

    4 days ago


    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time US$ 90,000 - US$ 1,20,000 per year

    JOB RESPONSIBILITIES The role of Analyst in Valuations & Portfolio Reporting will manage support for valuations and portfolio reporting, including portfolio analytics and property-level performance. The role is a liaison with North America, and in turn asset management, portfolio management and finance teams in order to support monthly and/or quarterly...


  • Gurgaon, Haryana, India NTT Data Full time

    Job DescriptionPosition Overview:Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide...


  • Gurgaon, Haryana, India NTT Data Full time

    Job DescriptionPosition Overview:As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card...


  • Gurgaon, Haryana, India NTT Data Full time

    Job DescriptionFund Accounting - AnalystThe CompanyNTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with...


  • Gurgaon, Haryana, India Commure Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all...


  • Gurgaon, Haryana, India Commure + Athelas Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all...


  • Gurgaon, Haryana, India NTT Data Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Task assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, and reviewing job contributions Provide information and analysis to organizational strategic plans and reviews. Prepare performance reports by collecting, analyzing, and summarizing data and trends. ...

  • Data Analyst

    1 week ago


    Gurgaon, Haryana, India Weekday AI Full time

    This role is for one of the Weekday's clientsSalary range: Rs 600000 - Rs 1200000 (ie INR 6-12 LPA)Min Experience: 2 yearsLocation: GurgaonJobType: full-timeAs a Data Analyst, you will be responsible for converting raw data into meaningful insights that inform business decisions across growth, marketing, and category functions. You will collaborate closely...

  • Data Analyst

    4 days ago


    Gurgaon, Haryana, India Weekday AI (YC W21) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 6-12 LPA)Min Experience: 2 yearsLocation: GurgaonJobType: full-timeAs aData Analyst, you will be responsible for converting raw data into meaningful insights that inform business decisions across growth, marketing, and category functions. You will collaborate closely with leadership and...

  • Data Analyst

    4 days ago


    Gurgaon, Haryana, India Weekday AI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 6-12 LPA)Min Experience: 2 yearsLocation: GurgaonJobType: full-time As a Data Analyst, you will be responsible for converting raw data into meaningful insights that inform business decisions across growth, marketing, and category functions. You will collaborate closely with leadership...