Senior Operations Manager

11 hours ago

Coimbatore, Tamil Nadu, India beBeeOperations Full time ₹ 18,00,000 - ₹ 24,00,000

Job Role: Senior Operations Manager

About the Opportunity

We are seeking an experienced Senior Operations Manager to oversee a team of 30+ associates in our AR department. The successful candidate will be responsible for ensuring smooth day-to-day operations and delivering excellence in US Healthcare Revenue Cycle Management (RCM).

Key Responsibilities:
  • Manage a team of 30+ AR associates to achieve high performance.
  • Distribute work volumes efficiently and ensure adherence to client Service Level Agreements (SLAs) and turnaround times.
  • Support production and delivery for client-specific RCM processes and projects.
  • Troubleshoot and resolve workload-related challenges to ensure timely outcomes.
  • Conduct regular quality assurance reviews to maintain service excellence.
  • Set performance goals, delegate tasks, and monitor execution for efficiency.
  • Track and analyze team metrics to drive continuous improvement.
  • Identify training needs and deliver targeted coaching to enhance team capabilities.
  • Collaborate with quality auditors to ensure compliance and improve quality scores.
  • Handle client escalations and ensure complete client satisfaction.
Requirements and Qualifications:
  • Bachelor's degree or equivalent.
  • Minimum 5 years of experience in US Healthcare RCM.
  • At least 2 years in a Team Leader/Process Coach/Team Coach role.
  • Current designation should reflect team leadership.
Candidate Benefits:

The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of achieving results in fast-paced environments.

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