Warehouse Operations Manager
2 weeks ago
We are seeking a seasoned Warehouse Operations Manager to lead our supply chain efforts and drive growth in Bangalore. As a key member of our team, you will be responsible for overseeing the end-to-end supply chain process, managing a team of 80+ individuals, and ensuring strict adherence to internal and external SLAs.
The successful candidate will have at least 5-10 years of experience in operations and SCM, with a proven track record of building and managing logistics networks at scale. They will also possess strong analytical skills, ability to drive business metrics, and experience with quantitative decision making.
In this role, you will be responsible for:
- Order Fulfilment & Logistics Management: Supervising forward fulfilment function, ensuring SLA adherence, and being the SPOC for all logistics providers.
- Returns Management: Supervising B2C and B2B returns, building processes, and reducing RTOs and customer return rates.
- Warehousing & Inventory Management: Custodian of Warehouse, implementing processes, managing physical and virtual stock, and liaising with internal stakeholders for continuous supply of merchandise.
- Quality Control, Service & Warranty: Devising a robust QC framework, overseeing the team, and managing inward and outward QC.
- Customer Service: Handling customer communications, grievances, escalations, and disputes, and owning the overall NPS.
- Analytics & Vendor Management: Analyzing and reporting on operational functions, managing vendor relations, and procurement of operations-related materials.
This is a critical role that requires a strategic thinker with excellent leadership and communication skills. The ideal candidate will be able to drive business growth, improve efficiency, and enhance customer satisfaction.
We offer a competitive salary range of ₹30-₹60 lakhs per annum, depending on experience, to attract top talent in the field. If you are a results-driven professional with a passion for operations excellence, we encourage you to apply for this exciting opportunity.
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