Warehouse Operations Manager
10 hours ago
Embark on a rewarding career with JOKER & WITCH as we seek an exceptional Warehouse Operations Manager to spearhead our supply chain operations.
We offer a competitive salary of ₹1,200,000 - ₹1,800,000 per annum based on your experience and qualifications.
About Us
JOKER & WITCH is a pioneering watch and jewelry brand that has revolutionized the industry with its unique blend of style, quality, and affordability. Our products are inspired by international trends, celebrity styles, and high street fashion, making us a go-to destination for discerning customers.
Job Description
The Warehouse Operations Manager will be responsible for leading the development of long-range strategic plans, managing a team of 80+ individuals, and overseeing end-to-end supply chain, logistics, and customer service operations. Key responsibilities include:
- Order Fulfilment & Logistics Management: Supervise forward fulfilment functions, ensure strict adherence to internal and external SLAs, and serve as the SPOC for all logistics providers and marketplace channels.
- Returns Management: Manage B2C and B2B returns, build and own processes, adhere to SLAs, and reduce RTOs and customer return rates.
- Warehousing & Inventory Management: Custodian of the warehouse, implementation of processes and standard operating procedures, management of physical and virtual in-house stock using Unicommerce and other online tools.
- Quality Control, Service & Warranty: Devise and implement a robust QC framework, oversee the overall team, manage inward and outward QC, and associated SLAs.
- Customer Service: SPOC for all customer communications, handle grievances, escalations, and disputes, and own the overall NPS.
- Analytics & Vendor Management: Analyze and report across all unit functions of operations, manage vendor relations, and procure operations/warehouse-related materials and resources.
- P&L Co-Ownership: Monitor delivery costs, reduce return rates, convert NDRs, and optimize resource utilization.
Required Skills & Qualifications
To succeed in this role, you should possess:
- A minimum of 5-10 years of work experience in operations and SCM, with at least 3+ years of people management experience.
- Experience in building and managing operations and logistics networks at scale in e-commerce/B2B/C2C product companies.
- A background in quantitative decision-making, ability to drive business/operations metrics, and driving adoption of different tools and resources.
- Managed critical operational processes with SLA and metrics responsibility.
- Strong analytical, mediation, and problem-resolution skills.
- Good communication skills and fluency in English and Hindi.
- Candidates based out of Bangalore will be given preference.
Location
Bangalore, India
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