TAC Engineer

24 hours ago

Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 2,50,00,000 - ₹ 3,00,00,000
Our Vision of a Safer World

Job Description:

We are looking for an Engineering TAC (ETAC) professional who will be the thought leader in our Global Customer Support organization. Members of this team may work with cutting-edge new hardware and software projects, develop advanced technical training, assist with challenging customer issues, replicate complex issues in the lab, evaluate customer network design, or improve features for supportability and usability that shape the future of our products.

You'll be networking and collaborating with key contacts outside your area of expertise, such as Product Management, QA, Engineering, Sales, and more. You will regularly participate in and lead technical discussions with cross-functional teams, creating an environment of transparency that leads to better products, working environments, and cybersecurity.

Your key responsibilities include providing deeper technical expertise and guidance for Next-Gen Firewall (NGFW) PAN-OS platforms, working directly with Engineering on cutting-edge new product development, defining supportability and usability requirements for new products during the design phase and post GA via enhancement requests, developing and delivering advanced training materials for TAC support and Engineering teams, and working with TAC to provide expert-level technical support of customer issues involving complex WAN architectures and network security.

What We Are Looking For

To succeed in this role, you should have a minimum of 9 years of professional experience in technical support, with deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies. You should also have expertise in routing protocols, branch and data center architectures, Remote Access VPN solutions, IPSEC, PKI & SSL. Experience with Palo Alto Networks products is highly desired. Familiarity with C, Python, and other scripting languages is a plus.

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