TAC Engineer

4 weeks ago

Bengaluru, Karnataka, India Exclusive Networks Full time
Job Description

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is a global trusted cybersecurity specialist for digital infrastructure founded in 2003, based in France (Boulogne-Billancourt), a leader in its market and having a global presence in more than 40 countries across Europe, Middle East, Africa, Asia-Pacific, and North America through more than 70 fully owned subsidiaries and listed on Euronext Paris since Sept 23, 2021. In 2021, Exclusive Networks generated sales of 3.3 billion euros.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and safe digital world, and helping our people to realize their potential.

DUTIES AND RESPONSIBILITIES | About the role

Take ownership of customer issues reported and see. problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

As the TAC Engineer you will:

- Work experience with different systems, software, and hardware.
- Work in collaboration with a team.
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
- Follow the SLA for issues with respect to the severity.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal TAC Engineer

- B.Sc. / B. Tech /BCA degree in Information Technology, Computer Science or equivalent
- 1-2 years working experience in enterprise technical support, IT support or as a technical engineer.
- In-depth knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills.

WHO ARE EXCLUSIVE NETWORKS | Why work for us.

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website and have a look at our .

Exclusive Networks is committed to upholding the highest ethical standards. We are committed to fostering, embracing, encouraging, and preserving a culture of diversity, equity, and inclusion.

Our benefits include:

- Insurance
- Provident Fund
- Travel Expenses

  • TAC Engineer

    24 hours ago

    Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 2,50,00,000 - ₹ 3,00,00,000

    Our Vision of a Safer WorldJob Description:We are looking for an Engineering TAC (ETAC) professional who will be the thought leader in our Global Customer Support organization. Members of this team may work with cutting-edge new hardware and software projects, develop advanced technical training, assist with challenging customer issues, replicate complex...

  • Staff e-tac engineer

    4 days ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Staff E-TAC Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • TAC Engineer-Wireless

    3 days ago

    Bengaluru, Karnataka, India Cambium Networks Full time

    Job DescriptionA Fixed Wireless Customer Success Engineer is responsible for ensuring that T1/T2/T3 Service Provider customers have a positive experience with their outdoor Fixed Wireless Broadband Point-To-Multipoint (PMP) and Point-To-Point (PTP) deployments. They work to address customer issues, identify areas for improvement, and provide guidance and...

  • TAC Engineer-Wireless

    2 weeks ago

    Bengaluru, Karnataka, India Cambium Networks Full time

    A Fixed Wireless Customer Success Engineer is responsible for ensuring that T1/T2/T3 Service Provider customers have a positive experience with their outdoor Fixed Wireless Broadband Point-To-Multipoint (PMP) and Point-To-Point (PTP) deployments. They work to address customer issues, identify areas for improvement, and provide guidance and support to...

  • Staff E-TAC

    4 weeks ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Network Engineer L2

    2 weeks ago

    Bengaluru, Karnataka, India Zones Corporate Solutions Full time

    Job DescriptionKey Responsibilities- Knowledge & experience on routing protocols like BGP, OSPF, Static Routing, BFDetc- Knowledge of ACI & should know terminology likeVlan,.- Switching technology,Vlan, Spanning-tree, VTP, ACL etc.- Knowledge of Multicast routing, PIM, IGMP protocols, SPT etc.- Experience & hands on with Switches and Firewalls of different...

  • Staff E-TAC

    4 weeks ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Staff E-tac

    7 hours ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before.We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Staff E-TAC

    4 weeks ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time

    Our Mission At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...