
Business Operations Specialist
3 days ago
We are seeking a highly skilled operations professional to support the smooth operation of our life insurance business.
- Process post-issue service requests, including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
- Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.
- Maintain and update policy records in the administration systems according to standard operating procedures.
- Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
- Research and resolve escalated issues or incomplete transactions related to policy servicing.
- Ensure service levels and turnaround times are met according to SLA requirements.
- Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
Requirements:
- Graduation in any stream, commerce graduate preferred.
- 1+ year of working experience (life insurance domain) that required a focus on quality including attention to details, accuracy, and accountability for your work product.
- Experience in a professional/office-related environment that required you to work regularly scheduled shifts.
- Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- Effective English business communication skills required to exchange information with clients.
- Ability to solve basic mathematical problems.
- Must have basic email/letter writing skills.
- Good understanding of MS Excel and MS-Outlook.
- Life insurance domain knowledge is must (preferably annuities).
- Life Insurance Domain Knowledge
- Policy Servicing
- Operational Efficiency
- Issuance to Maturity
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