Senior Business Analyst

2 weeks ago

Bengaluru, Karnataka, India Synechron Full time
Job Description

Job Title: Senior Business Analyst

Job Summary: We are seeking a highly skilled Senior Business Analyst to join our team at Synechron. The ideal candidate will have a strong background in business analysis, product management, and stakeholder management.

Key Responsibilities:

  • Maximize the value of the product resulting from the work of the Scrum Team by taking complete ownership of the Product and its delivery, as per the product scope owned by the squad.
  • Act as a virtual leader of the squad and represent the product outside the squad for all functional, technical, operational, and financial matters.
  • Ensure that new products/ features with potential use cases for other entities (EI and International) are made available at an enterprise level based on demand and relevance.
  • Review, prioritize, and publish the channel backlog at regular intervals.
  • Help the Sr. Product Owner in epic/feature prioritization and customer usability testing workshops.
  • Ensure that our test case repositories are constantly updated and include scenarios relevant to real business situations.
  • Leverage automated testing tools and scripts to optimize testing efficiency.
  • Help the Sr. product Owner to build the product release plan.
  • Conduct comprehensive production sanity involving pilot clients prior to launch.
  • Conflict Management and Issue Resolution within various Product Squads internally and Externally.
  • Conduct periodic trainings and product familiarization sessions.
  • Owning Product Technical Support including Incidents, Problem Tickets, and customer queries/complains.
  • TBS Channel – Web, Mobile, H2H & API Banking:
  • Proven expertise in managing the TBS internet, mobile, and API channels.
  • Well-versed in Channel onboarding process across business banking and corporate segments.
  • Working knowledge on any one of the TBS channels like iGTB, TCS-BANCS, iCashpro+ etc.
  • Working knowledge in setting up of Corporate Profiles, User Management, Authorization matrix, Payment Rules, Day-0 maintenance etc.
  • Working knowledge on Migration of customers to new corporate banking channel.
  • Working Knowledge on API Banking channel, should have detailed understanding on API payloads and setup on API Banking channel.
  • Payments Domain:
  • Proven experience in end-to-end processing (outward and inward) of electronic payments (domestic and international) across various country/region specific payment schemes – (preferred: UAE, KSA, Egypt, India & UK).
  • Proven product experience on the below processing components
  • Payment Initiation Channel - Internet, Mobile, API, Host-to-Host
  • Payment Processing - Pre-processor HUB, Payment Engine / Gateway
  • Working knowledge of industry standard payment file/message formats
  • SWIFT MT - 1xx, 2xx, 9xx
  • ISO20022 / SWIFT MX - pain.xxx, pacs.xxx, camt.xxx, remt.xxx
  • Payment rail specific clearing formats
  • SARIE, SADAD, ACH, RTGS, NEFT, IMPS etc.
  • Familiarity with Payments Industry Regulations. PCI-DSS, UAE/KSA Central Bank Regulations.
  • Proven working knowledge on Collection systems
  • Cheque Clearing Systems (Onus, Offus, PDC, etc)
  • Virtual Account - Detailed Understanding on VA Setup, maintenance, Payments – Channel and API.
  • Product Backlog Management:
  • Facilitate the Sr. product Owner in Developing and explicitly communicating the Product Goal
  • Creating clear, precise, and well-articulated value-driven backlog by describing items as Epics/Features/User Stories Acceptance Criteria
  • Ensuring that Product Backlog is transparent, visible, and understood by all relevant stakeholders
  • Keeping adequate work for the team by having a refined backlog of T+ 2 Sprints (where T is current sprint)
  • Product Release Backlog:
  • Facilitate Sr. product Owner in Creation of Release Backlog based to clearly define which feature is intended to be released when
  • Creating the customer feedback loop to incorporate voice of customer
  • Product Delivery:
  • Joint Accountable along with the Sr. product Owner for end-to-end product delivery as per committed timelines/sizing as much as possible
  • Responsible to conduct Refinement and Planning sessions
  • Work with the Scrum Masters to identify the in efficiencies and impediments to improve team's efficiency overall
  • Provide support and required inputs to the team as needed in order to deliver the respective feature
  • Ensuring right and efficient solution is being designed by Solution Architects to fulfill customers' expectations
  • Stakeholder Management:
  • Responsible for Stakeholder identification and management for the product.
  • Facilitate Sr. Product Owner to conduct Feature Prioritization Sessions to seek Stakeholders Alignment
  • Responsible to establish and maintain critical communication channels to keep Stakeholders informed
  • Responsible to Conduct Product Demo sessions to seek stakeholder feedback
  • Facilitate Sr. product Owner to track all production issues related to account information and payment services across Corporate Channels and core platforms (Finacle, Payment Hub, BPM, Express Clear, SWIFT, FTS etc.
  • Based on the severity and ageing of the issue, liaise with the respective platform owners for prioritization, escalation, and closure
  • Ability to translate business discussions for technical teams and likewise, technical discussions for business stakeholders
  • Strong stakeholder management skills
  • Good interpersonal & communication skills with good spoken English
  • Work closely with relationship and coverage teams.
  • Ability to think broadly and have a holistic approach
  • Clear communication and articulation skills

Requirements:

  • 8+ years of regional banking industry experience with specialization in Cash Management products.
  • Business Analysts are responsible for delivery of new products and services via agile delivery squads for TBS (web, mobile, Host to Host and API Banking)
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong stakeholder management skills.
  • Good understanding of business analysis principles and practices.
  • Ability to translate business requirements into technical specifications.
  • Strong knowledge of product management principles and practices.
  • Ability to work effectively with cross-functional teams.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong stakeholder management skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a leading financial services company.
  • Collaborative and dynamic work environment.
  • Professional development opportunities.
  • Recognition and rewards for outstanding performance.

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