Technical Operations Manager
5 days ago
IT Team Lead
">- Lead a team of IT professionals to ensure smooth day-to-day operations.
- Mentor and guide junior staff members to improve their technical skills.
Key Responsibilities:
- Tech Oversight: Monitor and manage issues related to end-user devices, applications, and infrastructure.
- Shift Management: Coordinate shift handovers, track staff availability, and drive knowledge transfers.
- Reporting & Analysis: Generate operational reports, identify recurring issues, and propose preventive measures.
- People Management: Supervise the performance of support engineers, conduct regular feedback sessions, and enforce team discipline.
Required Skills & Experience:
- At least 5 years of hands-on technical experience in end-user support and IT infrastructure management at L3 level.
- Proven experience working in a globally distributed support environment (preferably with European user base).
- Fluent communication with a neutral and clear English accent is mandatory.
- Excellent problem-solving, triaging, and escalation handling capabilities.
- Strong working knowledge of JIRA, Confluence, TeamViewer.
Benefits:
- Opportunity to work on a wide range of technical projects and challenges.
- Collaborative and dynamic team environment.
- Professional development and growth opportunities.
Others:
- Azure Administrator / Modern Desktop Administrator certified.
- ITIL Foundation or higher certified.
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