Retail Store Director

6 days ago


Mumbai, Maharashtra, India Nykaa Full time

**About the Role**

We are seeking a dynamic Retail Store Director to lead our retail outlet's success. As the captain of our retail ship, you will drive sales, manage resources, and create a seamless customer experience.

**Key Responsibilities:**

  • Achieve and exceed sales targets for all products.
  • Monitor acquisition quality and ensure profitability.
  • Minimize losses from pilferage and shrinkage.

**Customer Experience & Store Operations:

  • Enhance customer satisfaction for walk-in clients.
  • Ensure smooth store operations, infrastructure, and stock availability.
  • Maintain high standards in documentation and system adherence.

**Marketing & Branding:**

  • Execute marketing, branding, and promotional activities.
  • Ensure brand presence with strategic placement of pop-ups and displays.
  • Resolve store and channel-specific issues in a timely manner.

**People & Team Leadership:**

  • Build a high-performing, motivated team.
  • Conduct performance reviews and provide training to bridge skill gaps.
  • Drive employee retention through strong leadership and coaching.

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