
Head of Customer Experience and Growth
1 day ago
We are seeking a visionary leader to spearhead our customer success and product adoption initiatives.
This role requires a unique blend of product management expertise and customer success acumen, with a proven track record of driving user engagement and adoption strategies.
The successful candidate will partner closely with cross-functional teams to develop and implement frameworks that optimize onboarding, engagement, and user satisfaction.
- Develop and execute customer success and product adoption strategies to drive sustained usage and maximize value realization.
- Map and continually improve the end-to-end user journey to identify moments to drive adoption, reduce friction, and enhance value realization.
- Collaborate with product and technical teams to introduce features and prompts that reinforce engagement and high-value usage behaviors.
Lead development and implementation of customer success and product adoption frameworks to optimize onboarding, engagement, and user satisfaction.
- Work with product and technical teams to design and implement features that promote sustained product use and maximize carbon credit generation.
Partner with project teams and marketing to deliver sustained usage programs, measure engagement metrics, and drive retention.
- Provide strategic coaching, documentation, and enablement tools to customer-facing teams to deliver consistent, high-quality user support.
Develop strong relationships with users through field visits, interviews, and surveys; serve as a trusted advisor and advocate for their success.
- Collaborate across countries and functions to ensure alignment between user adoption strategies and organizational priorities.
Capture insights from program execution to refine strategies and share best practices across teams.
- Support training and capacity-building efforts related to user success programs globally.
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