Quality Assurance Specialist

1 month ago


Noida, Uttar Pradesh, India R1 RCM Full time
Job Title: Specialist - Quality

We are seeking a highly skilled Quality Assurance Specialist to join our team at R1 RCM. As a key member of our quality team, you will be responsible for ensuring the highest level of quality in our services.

Key Responsibilities:
  • Evaluate web and voice transactions to ensure error-free and compliant processes
  • Share feedback with Onshore teams and participate in process and training calls
  • Develop and implement audit and sample plans, and provide training to team members
  • Manage escalations and work closely with Ops supervisors and quality team to develop action plans for quality improvement
  • Perform other assigned tasks and responsibilities as required
Requirements:
  • Well-versed in transactional and voice audits
  • Working knowledge of sampling methods, PDCA, DPO, DPMO, and other quality tools and methods
  • Proficient in MS Office
  • Analytical and problem-solving skills
  • Ability to capture VOC and document effectively
  • Ability to work independently and carry out assignments within parameters of instructions/SOP
  • Flexibility to work in a 24/5 environment
About Us:

We are a fast-growing team that uses our shared expertise to deliver innovative solutions in the healthcare industry. We offer a culture of excellence that drives customer success and improves patient care. Our associates are given valuable opportunities to contribute, innovate, and create meaningful work that makes an impact in the communities we serve around the world.

We believe in giving back to the community and offer a competitive benefits package. If you are a motivated and detail-oriented individual who is passionate about quality and excellence, we encourage you to apply for this exciting opportunity.



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