Strategic Customer Insights Leader

1 day ago

Hubli, Karnataka, India beBeeData Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Customer Insights Manager

About Our Company

We are a leading lifestyle retailer with a diverse portfolio of homegrown and international brands.

Job Overview

This role will be at the heart of data-driven decision-making, shaping promotion strategies, customer engagement, loyalty measurement, and advanced analytics adoption. You will partner with cross-functional teams to lead high-visibility projects that directly impact growth and revenue.

Main Responsibilities:

  • Develop business insights in areas such as promotion effectiveness, elasticity, and customer engagement.
  • Define and operationalize KPIs that measure customer lifecycle health, retention, and loyalty.
  • Own and prioritize the analytics backlog, balancing quick wins with deep-dive strategic analyses.
  • Manage and mentor a team of analysts, guiding them in methodology, prioritization, and problem-solving.
  • Pilot AI/ML tools to improve customer segmentation, churn prediction, and self-serve analytics.

Requirements

  • 6+ years of experience in business insights, analytics, or customer intelligence, preferably in B2C retail or lifestyle.
  • Strong track record in building and operationalizing customer metrics (e.g., retention, repeat, churn, CLTV).
  • Hands-on expertise with analytics tools, dashboards (Power BI, Tableau, or similar), and SQL.
  • Experience in leading a small analytics team or mentoring analysts.

Career Advancement Opportunities

  • Shape customer retention, loyalty, and engagement strategy with data at the core.
  • Work in a culture that values innovation, ownership, and data-driven decision-making.

Why Work With Us?

Our Values:

  • Innovation
  • Ownership
  • Data-Driven Decision-Making

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