Media Leadership Opportunities

We are seeking a highly skilled and experienced Team Lead to join our Subtitling Coordination team. As a Team Lead, you will be responsible for leading a team of Localization Coordinators and overseeing the day-to-day operations of the team.

This is an excellent opportunity for someone who is passionate about media and has strong leadership skills. As a Team Lead, you will be responsible for:

• Leading and supervising the Localization Coordinators within your span of control
• Setting clear objectives and ensuring each team member aligns with the team's vision
• Communicating expectations, goals and feedback to the group regularly and resolving any concerns or issues proactively
• Liaising and collaborating with the Translator Support team regularly to report linguist pool health and plan for capacity for rare languages
• Identifying and addressing conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved
• Being responsible for the team's morale, attrition, development, coaching, and working with team members to clearly communicate their performance, feedback if any, and development areas
• Conducting regular team meetings to discuss progress and plan future activities
• Conducting timely 1:1s with all coordinators in your span
• Being responsible for driving HR processes and policies within the team and backing the managers as needed on certain team responsibilities
• Being responsible for the team's productivity, volume management, leave planning, business continuity and succession planning
• Communicating regularly with management regarding project status and any issues that arise with capacity or resources that may impact Client deadlines
• Ensuring that process changes shared with the team are clear, PNs are read and adhered to. Acting as a liaison between the team and Assistant Managers/Managers
• Ensuring that the team is meeting all project deadlines and goals, as well as participating in all required training sessions
• Generating reports on the team's performance, tracking KPIs and SLAs, working with the Assistant Manager to correct issues or negative trends if any, ensuring internal reports (e.g., Productivity, Quality, OTD etc.) are maintained and updated regularly
• Facilitating effective handovers (if required) across shifts
• Being responsible for scheduling and rescheduling (in case of absenteeism) work for your language group in Subtitling Coordination
• Monitoring email inboxes to ensure that your team adheres to email compliance of timely responses to email sent from community support and freelancers
• Ensuring that all user payments are addressed in a timely manner and that there are none pending to be actioned on by your Coordinators
• Working closely with the Manager to absorb tasks when the Assistant Manager is on leave
• Necessitating continuous improvement in the quality of coordination and communication within the team. Suggesting ideas for improvement both from a people and process perspective
• Necessitating being flexible and proactively helping as required in any area of need
• Mentoring the Subject Matter Experts to bring them up to the next level

• Candidate must have a graduate degree
• Excellent command on English language
• Good time management skills, excellent problem-solving skills
• A keen interest in media industry preferred

• You will be part of a large international and culturally diverse team
• You will have the opportunity to make an impact for the organization, and for the customers
• You will have opportunities to further grow your skills and grow within the company
• You will have the opportunity to expand your professional network

Diversity, equity, and inclusion are essential to our organization's mission. We believe that everyone deserves equal access to opportunities and we strive to create an inclusive environment where everyone feels welcome and valued.