Technical Expert
4 weeks ago
Job Overview
Make a difference with NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
Your role
As a Technical Specialist, you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Key Responsibilities
- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Report design, reliability, and maintenance problems or bugs to design engineering/software engineering.
- Provide support to customers/users where the product is highly technical or sophisticated in nature.
- Monitor and Manage Network Security devices and related performance.
- Experience in Performance Monitoring, Optimization and Capacity Planning for Network Security devices.
- Experience in Network Security Infrastructure solutions design, review.
- Experience in DR solution design, build and support.
- Escalation Management (Internal, within NSEIL and with OEM).
About NTT DATA
NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
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