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CMDB Professional with ServiceNow Experience

3 weeks ago

Bengaluru, Karnataka, India ITC Infotech Full time

Key Responsibilities:

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  • Lead the architecture, design, and implementation of the ServiceNow CMDB and related processes in alignment with the business requirements and ITIL standards.">
  • Implement and enhance Service Mapping solutions to ensure accurate discovery and mapping of services to infrastructure components.">
  • Design, develop, and maintain CSDM to ensure proper classification, relationships, and data modeling for services, applications, and IT components.">
  • Collaborate with stakeholders to gather and understand requirements and translate them into effective CMDB and Service Mapping strategies.">
  • Oversee data governance, quality, and integrity in the CMDB, ensuring that configuration items (CIs) are accurately tracked and managed.">
  • Create and enforce best practices for maintaining and updating CMDB, Service Mapping, and CSDM.">
  • Provide expertise in ServiceNow implementation, configuration, and integration with other ITSM modules (Incident, Problem, Change Management, etc.).">
  • Work closely with the IT operations, security, and service management teams to align the CMDB with operational needs.">
  • Guide and mentor junior ServiceNow developers and administrators on CMDB and Service Mapping best practices.">
  • Perform regular audits and assessments of the CMDB and Service Mapping configurations to ensure alignment with the evolving business needs.">
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Requirements:

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  • ServiceNow CMDB Architecture experience with extensive involvement in the design and implementation of CMDB processes.">
  • Strong expertise in Service Mapping within ServiceNow and its integration with infrastructure components.">
  • Deep knowledge of CSDM (Common Service Data Model) and the ability to map complex relationships and structures.">
  • Extensive experience in ServiceNow platform configuration and customization (including updates and releases).">
  • Strong understanding of ITIL best practices and their integration into ServiceNow CMDB and Service Mapping modules.">
  • Ability to develop and enforce CMDB policies, governance frameworks, and best practices.">
  • Expertise in managing large-scale CMDB implementations, including data migration, discovery, and reconciliation processes.">
  • Experience in working with Discovery, Event Management, and Automation modules of ServiceNow.">
  • Knowledge of scripting and automation within the ServiceNow platform (e.g., Business Rules, Script Includes, etc.).">
  • Strong problem-solving skills and ability to work in a fast-paced, dynamic environment.">
  • Excellent communication and interpersonal skills with the ability to collaborate with both technical and non-technical stakeholders.">