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Financial Operations Director

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Job Summary:

We are seeking a seasoned professional to lead large-scale operations in Banking, Financial Services, and Insurance. The ideal candidate will bring expertise in Wealth Management, Retail Banking, Compliance, and Financial Risk functions, along with leadership skills to drive automation, transformation, and continuous improvement initiatives.

Main Responsibilities:

  • Manage end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
  • Oversee large delivery operations with high-quality service levels, customer satisfaction, and compliance with regulatory standards.
  • Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
  • Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
  • Ensure audit readiness and regulatory adherence for risk management, KYC, CDD/EDD, and financial compliance operations.

Core Skills & Competencies:

  • Proven expertise in Strategic Planning, Operational Excellence, and Business Performance Optimization.
  • Strong ability to lead and scale operations, managing complex projects and teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.

Preferred Background:

  • 15-18+ years of progressive experience in Service Delivery / Program Management within BFSI domain.
  • Previous leadership roles with top-tier IT Services / Consulting firms.