Vacation Rental Support Specialist

3 days ago

Aurangabad, Maharashtra, India beBeeReservation Full time ₹ 4,00,000 - ₹ 8,00,000

We are seeking a highly skilled Reservation Agent to support our short-term vacation rental company.

This is a remote position based in India, requiring exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.

If you are a proactive problem solver with a passion for customer service, we'd love to hear from you

Key Responsibilities:
  • Process refund requests and resolve billing discrepancies in line with company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
Required Skills and Qualifications:
  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.
  • Excellent communication skills. An American accent is a significant plus.
  • Proficiency in Microsoft Office programs (Word, Excel, and Outlook).
Benefits:
  • Work Location: Remote (India).
  • Shift: Night shift (US timings).
  • Salary: ₹4,00,000 to ₹8,00,000 per year, based on the candidate's communication skills.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the job. The company reserves the right to modify or change the job description at any time with or without notice.

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