Customer Support Specialist Internship Opportunity
22 hours ago
This is a full-time internship opportunity where you will play a key role in delivering exceptional candidate experiences, ensuring that all interactions are handled with professionalism and empathy.
About the Role:You will be responsible for being a candidate champion, addressing inquiries and resolving issues via email or chat. You will review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required. You will also educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
Responsibilities:- Manage candidate communications, verify documentation, and handle candidate interactions with professionalism and empathy.
- Be a candidate champion, addressing inquiries and resolving issues via email or chat.
- Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
- Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
- Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
- Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
- Create and maintain support documentation to streamline common and recurring questions.
- Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
- Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.
- Strong written and verbal communication skills.
- Basic understanding of customer support and/or candidate management.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
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