Network Infrastructure Specialist

18 hours ago


Jamnagar, Gujarat, India beBeeNetwork Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Network Infrastructure Specialist

About the Role:

We are seeking a highly skilled Network Infrastructure Specialist to join our team. As a key member of our IT infrastructure team, you will be responsible for monitoring and reporting network device alerts, working on raised tickets/alerts, handling fault management, coordinating with engineers, performing network-related changes, preparing reports, and providing escalation support.

  • Key Responsibilities:
  • Monitor and report alerts from network devices
  • Work on raised and assigned tickets/alerts from the ITSM tool: identify the fault, assign severity, follow troubleshooting procedures, and ensure timely closure of alerts/tickets
  • Handle fault management with service providers for network-related issues: initiate trouble tickets, follow up until resolution, escalate if required
  • Coordinate with L2 engineers for issue resolution and change management
  • Perform network-related changes on network devices as per role and accessibility defined in SOP
  • Prepare and maintain network-related reports such as branch down call report and bandwidth utilization report
  • Monitor and manage the organization's network infrastructure (devices, links, etc.)
  • Provide escalation support for L1 (Zonal Engineers); escalate issues to L2/L3 engineers if not resolved

Requirements:

To be successful in this role, you will need:

  • A Postgraduate / Graduate / Diploma qualification
  • Valid CCNA / JNCIA / CCNP Routing and Switching / Security certification
  • OEM valid intermediate-level SD-WAN certification
  • At least 3+ years of experience in handling network operations


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