
Customer Service Advocate
18 hours ago
As a key member of our customer-facing team, the Customer Support Specialist plays a vital role in delivering exceptional service to clients.
Key Responsibilities:- Customer Query Management: Manage customer inquiries via multiple channels with promptness and professionalism.
- Collaboration and Communication: Work closely with cross-functional teams to resolve customer concerns efficiently.
- Policy Development: Assist in creating and maintaining customer service standards and policies that align with business objectives.
- Quality Assurance: Coordinate with the quality assurance team to ensure adherence to service protocols and compliance with regulatory requirements.
- Research and Record-Keeping: Conduct research to provide accurate answers to customers' queries and maintain up-to-date records and files in accordance with company policies.
- Educational Background: A bachelor's degree in any field with some regulatory knowledge is preferred.
- Work Experience: 2-3 years of post-graduation experience in sales, marketing, and healthcare or medical devices industries is preferred.
- Technical Skills: Proficiency in MS Office (especially Excel), SAP, and Outlook is required.
- Soft Skills: Strong analytical and problem-solving skills, effective interpersonal and communication skills, and a solution-oriented approach are essential for success in this role.
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