CRM Functional Consultant

1 month ago


Bengaluru, Karnataka, India LTIMindtree Full time
Job Title: CRM Functional Consultant

We are seeking a highly skilled CRM Functional Consultant to join our team at LTIMindtree.

Key Responsibilities:

  • Design and implement Microsoft Dynamics CRM/365 solutions to meet business requirements.
  • Provide technical support and training to users on CRM/365 modules.
  • Collaborate with cross-functional teams to ensure seamless project execution.
  • Develop and maintain strong analytical, research, and troubleshooting skills to identify root causes.
  • Configure, install, and troubleshoot Server and identify problems by reading platform trace logs and provide solutions.
  • Work closely with stakeholders to understand business needs and develop effective solutions.
  • Stay up-to-date with the latest Microsoft Dynamics CRM/365 features and best practices.

Requirements:

  • 4-17 years of experience in Microsoft Dynamics CRM/365 modules.
  • Minimum 3 years of experience as a functional consultant.
  • Minimum 3 years of experience in Technical Support.
  • Customer Service module experience.
  • Experience of implementing Omnichannel.
  • Strong analytical, research, and troubleshooting skills.
  • Ability to configure, install, and troubleshoot Server.
  • Excellent communication and interpersonal skills.

Good to Have Skills:

  • Knowledge and understanding of some or all areas within Customer Engagement including Field Services, and Project Service Automation.
  • MS CRM configuration knowledge.
  • Application integrations knowledge with MS CRM.
  • Certified in MS Dynamics.
  • Knowledge of Devops.
  • SSRS reporting services experience.


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