CRM Functional Consultant
1 month ago
We are seeking a highly skilled CRM Functional Consultant to join our team at LTIMindtree.
Key Responsibilities:
- Design and implement Microsoft Dynamics CRM/365 solutions to meet business requirements.
- Provide technical support and training to users on CRM/365 modules.
- Collaborate with cross-functional teams to ensure seamless project execution.
- Develop and maintain strong analytical, research, and troubleshooting skills to identify root causes.
- Configure, install, and troubleshoot Server and identify problems by reading platform trace logs and provide solutions.
- Work closely with stakeholders to understand business needs and develop effective solutions.
- Stay up-to-date with the latest Microsoft Dynamics CRM/365 features and best practices.
Requirements:
- 4-17 years of experience in Microsoft Dynamics CRM/365 modules.
- Minimum 3 years of experience as a functional consultant.
- Minimum 3 years of experience in Technical Support.
- Customer Service module experience.
- Experience of implementing Omnichannel.
- Strong analytical, research, and troubleshooting skills.
- Ability to configure, install, and troubleshoot Server.
- Excellent communication and interpersonal skills.
Good to Have Skills:
- Knowledge and understanding of some or all areas within Customer Engagement including Field Services, and Project Service Automation.
- MS CRM configuration knowledge.
- Application integrations knowledge with MS CRM.
- Certified in MS Dynamics.
- Knowledge of Devops.
- SSRS reporting services experience.
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