Strategic Partner Liaison

Business Development Partner Liaison

Our organization is seeking a highly skilled and organized Business Development Partner Liaison to manage and grow our network of strategic partners. This role requires a blend of relationship management, operational oversight, and account servicing, ensuring partners are supported, satisfied, and aligned with our business objectives.

The ideal candidate will be responsible for overseeing partner onboarding, ensuring the accuracy of financial and contractual documentation, driving engagement through campaigns and activations, and coordinating cross-functional support to deliver exceptional partner experiences and campaign success.

The key responsibilities of this position include:

• Manage end-to-end partner lifecycle, including onboarding, documentation, deliverables, invoicing, and ongoing relationship management.
• Serve as the primary point of contact for all partner-related queries, communications, and escalations.
• Responsible for meeting strict deadlines related to publishing reports, sharing partner listings, and fulfilling time-sensitive requests.
• Conduct contract verification to ensure compliance with legal, financial, and operational terms before activation.
• Conduct quality checks by calling newly onboarded partners to verify onboarding experience, clarify details, and ensure they meet predefined standards and service-level expectations.
• Identify and escalate any inconsistencies, concerns, or red flags observed during partner calls.
• Maintain records of all communication for audit and quality assurance purposes.
• Update and maintain the partner database, ensuring all records are accurate, complete, and up to date.
• Ensure that all reward terms and conditions (T&Cs) are accurately recorded, updated in real-time, easily accessible, and fully compliant with company policies.
• Prepare regular reports summarizing invoice status, payment history, and outstanding balances.
• Collaborate with finance and accounts teams to support smooth reconciliation processes.
• Ensure data integrity and update records promptly to reflect any changes or corrections.

The qualifications and skills required for this position include:

• Bachelor's / Master's degree in Any Discipline.
• 3+ years of experience in Partnerships Account management, client success / Servicing or Relationship Management roles.
• Strong interpersonal and communication skills, with a passion for building long-term relationships.
• Organized, proactive, and capable of managing multiple partner accounts simultaneously.
• Ability to think strategically while executing tactically.
• Collaborative mindset with strong stakeholder management skills.
• Must have working knowledge of Microsoft Excel, with proficiency in commonly used formulas such as VLOOKUP, HLOOKUP, IF statements, PivotTables, and basic data analysis functions.
• Ability to analyze, organize, and present data effectively using Excel for reporting, reconciliation, and decision-making.
• Prior experience using Excel for tasks like invoice verification, partner tracking, and payout management is a plus.
• Skilled in task prioritization and time management, ensuring high-quality execution under pressure.
• Flexible and solution-oriented mindset, with a proactive approach to problem-solving in dynamic settings.
• Strong ability to collaborate with cross-functional teams, including finance, Client Servicing, operations, and business development.

Key Success Metrics / KPIs:

• Partner engagement and retention rate.
• Timely activation and performance of partners in campaigns.
• Accuracy and timeliness of invoice verification and payouts.
• On-time reporting on partner activities, financials, and audits.
• Satisfaction scores and qualitative feedback from partners.
• Accuracy and completeness of partner data and documentation.
• Resolution of partner concerns and quality issues within defined SLAs.