Chief Customer Advocate

7 days ago


Bengaluru Bangalore Hyderabad Secunderabad Telangana Chennai, India beBeeAccountManagement Full time

At Photon Infotech, we're seeking a highly skilled Account Management professional to join our dynamic team.

  • The successful candidate will be responsible for building and maintaining strong relationships with clients, understanding their needs, and delivering exceptional products or services.
  • This role is crucial in driving customer satisfaction, retention, and business growth through effective client relationship management, account planning, and sales growth strategies.

Responsibilities:

  • Client Relationship Management: Build and maintain strong relationships with assigned clients, establishing trust and understanding their business goals and challenges.
  • Needs Assessment: Conduct thorough needs assessments to understand client requirements, preferences, and expectations, identifying opportunities for upselling or cross-selling based on client needs.
  • Account Planning: Develop account plans outlining strategies for client retention and growth, collaborating with internal teams to align products or services with client objectives.
  • Product/Service Presentation: Present and demonstrate products or services to clients, highlighting key features and benefits, providing training and support as needed.
  • Issue Resolution: Address and resolve client concerns, issues, or escalations in a timely and effective manner, ensuring client satisfaction and resolving discrepancies.
  • Reporting and Analytics: Prepare regular reports on account status, revenue, and performance metrics, utilizing analytics to identify trends and opportunities for improvement.
  • Customer Feedback: Gather and analyze customer feedback to improve products or services, implementing changes based on client input to enhance customer satisfaction.

Requirements:

  • Any Graduate degree
  • Any Postgraduate degree

Benefits:

  • Full-time, permanent employment
  • IT Services & Consulting industry


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