Avaya Communication Systems Specialist

4 weeks ago


Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time
Job Summary

We are seeking a highly skilled Avaya Communication Systems Specialist to ensure the stability, availability, and smooth operation of telecom services and applications. The role involves managing, maintaining, and supporting the Bank's telephony infrastructure, contact center systems, and related technologies.

Key Responsibilities
  • Manage and maintain Avaya Communication Manager (6.x, 7.x, 8.x), Avaya Server (S87XX, S85XX, S8300), and Media Gateways (G700, G450, G650, G350, G430)
  • Provide expert support, handle troubleshooting, perform system upgrades, and lead the voice platform's technical aspects
  • Oversee outsourced teams and manage vendor SLAs, while ensuring compliance with security policies and standards
Requirements
  • At least 6-8 years of hands-on experience in managing Avaya Communication Systems and supporting telecom infrastructure in a large enterprise environment
  • Experience managing telecom-related projects, handling change control, and ensuring adherence to security policies and IT standards
  • Strong communication skills and leadership experience in managing outsourced teams and collaborating with internal and external stakeholders
Preferred Qualifications
  • Experience with IPC Call Manager and Turret Phones, and Verint Witness solutions
  • Prior experience in call recorder system migrations and upgrades
  • Familiarity with Linux, Windows, VMware, and web services for system integration and administration


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