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Network Operations Center Engineer
1 month ago
SAP is a global leader in enterprise software and cloud solutions. Our mission is to help organizations run better by enabling them to manage their business processes more efficiently.
Job OverviewWe are seeking an experienced Network Operations Center (NOC) Engineer to join our team. The successful candidate will be responsible for monitoring and maintaining the operational integrity of our network and IT infrastructure.
Key Responsibilities- Network Monitoring: Continuously monitor networks, servers, and communication systems using specialized tools. Track network performance metrics such as bandwidth usage, uptime, and response time.
- Issue Detection & Resolution: Detect and diagnose network issues, system outages, and performance bottlenecks. Escalate and resolve network failures, hardware malfunctions, or connectivity issues promptly. Provide real-time troubleshooting and incident management.
- Incident Response & Reporting: Respond to incidents, alerts, and alarms in a timely manner. Create detailed reports on system incidents, outages, and solutions implemented. Communicate with different teams and management during network incidents.
- System Maintenance & Optimization: Conduct routine maintenance to ensure network health. Suggest improvements to existing systems and contribute to optimization projects.
- Documentation & Communication: Maintain accurate and up-to-date documentation of network configurations, incidents, and procedures. Collaborate with internal teams, vendors, and third-party service providers for troubleshooting or installations.
- Customer Support: Provide technical assistance to internal teams and external clients in relation to network issues. Serve as a point of contact for clients regarding service disruptions and network performance concerns.
- Experience: 1-3 years of experience in network monitoring, troubleshooting, or similar roles. Experience with NOC tools such as SolarWinds, Nagios, or equivalent.
- Technical Skills: In-depth knowledge of network protocols (TCP/IP, BGP, OSPF, DNS, DHCP). Familiarity with network devices (routers, switches, firewalls) and system monitoring tools. Experience in handling security incidents and troubleshooting internet or system outages.
- Key Competencies: Strong analytical and problem-solving skills. Ability to work under pressure and prioritize issues during critical incidents. Excellent verbal and written communication skills. Ability to work in a 24/7 rotating shift environment, including nights and weekends.
- Competitive Salary: $80,000 - $110,000 per year, depending on experience.
- Benefits: Comprehensive health insurance, 401(k) matching, paid time off, and professional development opportunities.
- Culture: SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
