Dynamic Client Relationship Manager

2 days ago


Vellore, Tamil Nadu, India beBeeCustomerRelationship Full time ₹ 2,50,000 - ₹ 3,50,000
Client Engagement Specialist

We are seeking a highly skilled Client Engagement Specialist to join our team. This individual will be responsible for managing client relationships, providing exceptional customer service, and ensuring seamless communication throughout the client journey.

This role requires a dynamic and well-organised professional who can multitask, stay composed in fast-paced environments, and maintain a customer-first mindset. The ideal candidate will possess strong communication skills, be proficient in CRM tools and data handling, and have a basic understanding of Excel.

The Client Engagement Specialist will work closely with internal teams to deliver timely resolutions, coordinate client updates, and contribute to business growth. This is an excellent opportunity for someone who is passionate about interacting with people, solving problems, and creating meaningful client experiences.

Key Responsibilities:

  • Engage with clients via phone calls, messages, emails, and social media DMs with prompt and accurate responses.
  • Provide clear and concise information about health transformation programs.
  • Guide new clients through the enrolment and re-enrolment process while coordinating with the internal coaching team for smooth onboarding.
  • Maintain, manage, and update client data using CRM tools and systems.
  • Support clients with after-enrolment needs, escalate concerns when needed, and ensure timely resolution.
  • Coordinate with different internal teams to keep clients updated on any unforeseen delays or process changes.
  • Assist in community engagement and promotional initiatives when required.
  • Conduct data analysis and feedback collection to improve client experience and retention.

Requirements:

  • Graduate in any discipline (Bachelor's degree required)
  • Prior experience in customer service, inside sales, or relationship management is a plus
  • Proficiency in English and basic computer skills (MS Office, CRM software)

Why Join Us?

  • Be part of India's fastest-growing fitness & transformation ecosystem
  • Work in a collaborative and high-growth environment
  • Contribute to changing lives—one transformation at a time

Schedule: Day shift
Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work
Education: Bachelor's (Preferred)
Experience: Total work: 1 year (Required)
Sales: 1 year (Preferred)
Language: English (Preferred)



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