Business Solutions Specialist

2 weeks ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ - H84 Full time
Job Summary:
ADCI HYD 13 SEZ - H84 is seeking a highly skilled Business Solutions Specialist to contribute to the global migration of Amazon Customer Servicing operations onto Amazon Connect. The ideal candidate will work closely with our CS Ops teams to understand the setups, configurations, and testing needs for setting up our CSA network on Connect. Key responsibilities include delivering configurations and setups for Amazon stores across the global marketplace, identifying problems with significant business impact, and deriving recommendations from analysis that have a significant impact on multiple teams.

Key Responsibilities:
- Deliver configurations and setups for Amazon stores across the global marketplace
- Proactively identify problems with significant business impact and facilitate analysis to identify problems and opportunities
- Derive recommendations from analysis that have a significant impact on multiple teams

Required Qualifications:
- 1+ years of experience in a business analyst or data analyst role
- Bachelor's degree
- Experience with Microsoft Office suite and applications

Preferred Qualifications:
- 1+ years of experience in Amazon Customer Service Support
- Knowledge and experience working with key internal tools such as CSC, AC3, and SIM

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