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Desktop Support Specialist
3 weeks ago
We are seeking a skilled Desktop Support Engineer to join our Engineering team. As a trusted member, you'll play a vital role in maintaining the functionality and reliability of our clients' IT environments.
Key Responsibilities- Administer Microsoft Intune for endpoint management, provide support for Azure Virtual Desktop (AVD) infrastructure, and handle user provisioning and issue resolution.
- Manage incident and service request management processes to ensure timely resolution of user issues and requests.
- Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
You'll have a large degree of independence and trust, but you won't be isolated - the support of our Engineering team leads and other technology team members is always behind you.
Requirements- Excellent troubleshooting and problem-solving skills.
- Possess strong communication and collaboration skills.
- Ability to work independently with minimal supervision.
- Passion for delivering exceptional customer service.
Why Choose Us?
- Collaborative and meritocratic environment where you'll be encouraged to contribute, take ownership, and make your voice heard.
- Opportunity to work on every stage of project development, from initial idea to ongoing iterations.
