Spanish Process Team Lead Position
2 days ago
Role Overview:
A high-performing Team Leader is required to lead our Spanish Process team. The ideal candidate will have excellent leadership skills and be able to motivate their team members to achieve outstanding results.
">Key Responsibilities:
- Monitor customer issue trends, volume spikes, and case inventory.
- Lead daily team huddle and communicate operational updates.
- Conduct effective coaching and feedback sessions; manage follow-up actions.
- Ensure timely completion of compliance training and phishing exercises for self and team.
- Review and analyze B2B Service Cloud and DOMO reports; share performance metrics weekly.
Requirements:
- Expert level proficiency in web-based (internet) skills.
- Strong time management skills.
- Critical and strategic troubleshooting skills.
- Proficiency in Microsoft Office and related applications.
- Strong attention to detail and organizational skills.
- Professional demeanor and respect for colleagues and customers.
- Ability to collaborate effectively with internal teams and business stakeholders.
- Capable of multitasking and leading in a dynamic, team-oriented environment.
Education:
Graduate degree.
How to Apply:
Interested candidates can send their CVs for consideration.
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