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Senior Quality Assurance Expert
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We are expanding our global quality assurance function by establishing a team responsible for performing independent audits for underwriting operations executed by business process outsourcing teams.
Main Responsibilities- Conduct regular quality reviews/audits on stipulated timeframes while complying to established processes and frameworks.
- Verify data accuracy, completeness, and alignment with business and regulatory standards.
- Analyze error trends, identify root causes, and propose corrective actions or process improvements.
- Document QA findings and maintain accurate quality logs and reports.
- Bachelor's degree in commerce, business administration, or a related field.
- 5-8 years of experience in property and casualty insurance operations, with a strong focus on underwriting for European and/or London markets.
- Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a business process outsourcing or shared service environment.
Key Skills:
- High attention to detail and accuracy.
- Ability to interpret and apply underwriting guidelines and identify control gaps.
- Strong communication and stakeholder management skills across geographies and teams.
Preferred Experience:
- Background in shared services or BPO environments with quality auditing experience of global insurance back-office processes.
- Experience working as QA in BPO vendor teams (e.g., Genpact).
