Senior Enterprise Architect

4 days ago

Bengaluru, Karnataka, India beBeeBusiness Full time ₹ 60,00,000 - ₹ 80,00,000

About the Role

BHIVE is one of India's fastest-growing flexible workspace and PropTech companies, powering innovation, scale, and operational excellence. With a monthly growth ambition, we are building a technology-first backbone that enables seamless operations across Sales, Finance, Customer Success, and Projects.

To achieve this, we are seeking a Senior Manager Business Systems & Process Automation who will architect, design, and operationalize our end-to-end systems ecosystem covering CRM, ERP, telephony, workflow automation, and business intelligence.

Job Summary:

This high-visibility role requires a balance of business acumen, system architecture thinking, and hands-on implementation oversight. You will be the architect and custodian of BHIVE's enterprise systems that drive revenue operations, customer lifecycle management, finance workflows, and cross-functional process automation.

Main Responsibilities:

  • Business Solution Architecture:
    • Design scalable solutions to map complex processes like contract lifecycle, customer onboarding, renewals, fitment, site visits, and payments.
    • Define workflows, data models, user journeys, and integration logic for core applications.
    • Develop BRDs, SOPs, test cases, UAT scenarios, and release notes ensuring alignment with business outcomes.
  • Process Automation & Standardization:
    • Architect reusable automation workflows for lead routing, renewal reminders, payment alerts, and handover protocols.
    • Integrate touchpoints via APIs, middleware, or no-code platforms.
    • Standardize cross-functional handoffs to eliminate manual bottlenecks.
  • Systems Governance & Stakeholder Management
    • Act as the central interface between Sales, Finance, Customer Success, Projects, and the CEO's office.
    • Drive structured governance using Jira/Confluence for documentation and change management.
    • Facilitate UAT cycles, business sign-offs, and post-implementation reviews.
  • Dashboards & Business Intelligence
    • Own the Dashboard Catalogue, Data Dictionary, and System Metadata Repository.
    • Partner with leadership to define actionable KPIs.
    • Ensure data accuracy, integrity, and availability for executive decision-making.
  • Application & Integration Ownership
    • Oversee configuration and optimization of Zoho Suite, HubSpot, Exotel, ERP, and custom apps.
    • Maintain an Integration Inventory ensuring robust API/middleware workflows.
    • Evaluate build-vs-buy decisions, system upgrades, and future scalability.
  • Operational Reliability
    • Manage IT asset inventory, SaaS license lifecycle, and hardware/software allocation.
    • Define SLAs, track response times, and implement structured change management protocols.
    • Lead Tier-1 support and escalate to development teams as needed.

Must-Have Qualifications:

  • 9 - 12 years of experience in business applications, CRM/ERP implementations, and automation systems in high-growth or tech-led organizations.
  • Strong expertise in designing CRM/ERP workflows across Sales, Finance, and Customer Success.
  • Proven track record in requirements gathering (BRDs), UAT, Agile/Waterfall methodologies.
  • Hands-on experience with Zoho, HubSpot, Exotel, Jira, Confluence, API integrations, and Zapier.
  • Exceptional skills in stakeholder engagement, documentation discipline, and governance.

Preferred Qualifications:

  • MBA/PGDM in Business Systems, Technology Management, or Operations.
  • Professional certifications: ScrumMaster / PMP / ITIL.
  • Familiarity with BI tools (Power BI, Apache Superset) and data modeling concepts.
  • Exposure to PropTech, B2B SaaS, consulting, or managed workspace ecosystems.

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