Customer Support Engineer

1 week ago

Pushkar, Rajasthan, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Opportunity

As a key member of our global technical support team, you will provide critical post-sales assistance to customers and partners worldwide.

Responsibilities include:

  • Effective communication with customers, listening to their concerns and clearly explaining technical information.
  • Timely diagnosis and troubleshooting of technical issues.
  • Tracking issues through to resolution within agreed timeframes.
  • Elevating unresolved issues to the next level or internal teams as needed.
  • Providing prompt and accurate feedback to customers.

You will also be responsible for referring to internal databases or external resources to provide technical solutions, leading troubleshooting discussions, delivering workshops to both local and global teams, ensuring all issues are properly documented, prioritizing and managing several open issues at once, following up with customers to ensure their systems are fully functional, identifying areas of improvement, documenting technical knowledge, creating and delivering product knowledge sharing sessions, communicating with sales teams, collaborating with engineering teams, and reproducing issues when required.

Requirements

We seek candidates with the following skills and qualifications:

  • Required: Comprehensive understanding of networks, CCNA certification, 4G-5G experience, advanced knowledge of supported Linux/Unix operating systems, deep expertise in product software and hardware, strong grasp of networking fundamentals (specifically IP-related technologies), good understanding of virtualization and cloud concepts, ability to install, configure, and/or operate network equipment, scripting and programming skills, effective communication of technical information to customers, attention to detail and ability to follow established procedures, technical acumen and ability to identify escalation needs, autonomy, organization, and prioritization abilities, and proficient computer skills in MS Office.
  • Desired: Subject matter expertise in 1-3 areas related to AppLogic Networks product, excellent collaboration skills, great customer satisfaction and feedback.

Applicants should possess a minimum of 3+ years of experience in a technical role aligned with the same field, including customer support experience, KVM expertise, and a background as a developer. Ideal candidates have served as Technical Support Engineers in similar fields, with a deep understanding of modern, highly scalable architectures leveraging the latest technologies, Bachelor's degree in a relevant field, Microsoft, Cisco, Linux, or similar certification, or a diploma from a technical institute. Education may be substituted for proven work experience.

  • Customer Support Specialist

    2 weeks ago

    Pushkar, Rajasthan, India SchoolCues Full time

    School Cues is an innovative K-12 Ed Tech Saa S company on a mission to transform school management and administration in small schools and micro schools through intuitive, accessible, and impactful technology.Our platform is used by thousands of educators, students, and administrators every day — and we're growing fast.As we scale, we're looking for a...

  • Customer Support Visionary

    1 week ago

    Pushkar, Rajasthan, India beBeeDirector Full time US$ 1,00,000 - US$ 1,20,000

    Our company is seeking a seasoned customer support leader to drive strategic growth across global enterprise clients.Job OverviewThe Director of Customer Support will lead high-performing teams worldwide, fostering exceptional client satisfaction, swift issue resolution, and unparalleled customer experiences.Main Responsibilities:Promote customer-centric...

  • Customer Support Specialist

    2 weeks ago

    Pushkar, Rajasthan, India beBeeCustomerSupport Full time ₹ 24,00,000 - ₹ 40,00,000

    Job Opportunity We deliver exceptional results for our clients by providing innovative solutions in placements, technology consulting, project execution, product development, sales, and training. Our expertise enables us to create value-added services that meet the evolving needs of our customers. Key Responsibilities:Provide customer support and resolve...

  • Customer Support Professional

    2 weeks ago

    Pushkar, Rajasthan, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 6,00,000

    Job Opportunity: Deliver Exceptional Customer ServiceKey Responsibilities:Provide outstanding customer support through multiple communication channels.Address customer complaints and issues promptly and professionally.Communicate effectively with customers to understand their needs and provide suitable solutions.Collaborate with internal teams to resolve...

  • Customer Support Specialist

    1 week ago

    Pushkar, Rajasthan, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 40,00,000

    Job Overview:We are seeking a skilled Customer Support Specialist to provide exceptional customer service and resolve product or service related issues.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerAnalyze and resolve customer complaints and issuesCollaborate with internal teams to find solutionsMaintain accurate...

  • Help Educators Succeed

    2 weeks ago

    Pushkar, Rajasthan, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000

    Transform School Management with UsJob Description:We are looking for a skilled and empathetic professional to join our team as a Customer Support Specialist. This role involves being the first point of contact for educators, school administrators, and tech coordinators seeking support.Responsibilities:Handle Tier 1 and Tier 2 support requests via email,...

  • Career Opportunities

    2 weeks ago

    Pushkar, Rajasthan, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 65,00,000

    Customer Support ProfessionalWe're looking for motivated and customer-focused individuals to join our international support team. As a Customer Support Professional, you'll be responsible for delivering exceptional service to our clients.Main Responsibilities:Answer inbound and outbound customer calls efficiently and professionally.Resolve customer queries...

  • Senior Software Support Engineer

    2 weeks ago

    Pushkar, Rajasthan, India beBeeTechnician Full time US$ 1,20,000 - US$ 1,50,000

    Technical Support Specialist Job DescriptionWe are seeking an experienced Technical Support Specialist to join our team. As a key member of our technical support department, you will be responsible for providing top-notch support to our customers.Key Responsibilities:Advanced Technical Support: Handle escalated technical tickets that require an in-depth...

  • Professional Customer Support Specialist

    2 weeks ago

    Pushkar, Rajasthan, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000

    Job TitleThe Role:Our organization is looking for a professional who will assist customers via chat and email during overnight hours.Key Responsibilities:Respond to customer inquiries and resolve issues via chat and email.Provide personalized assistance, offering tailored solutions and guidance to meet customers' needs.Troubleshoot technical issues and...

  • Excellent Customer Support Professional

    2 weeks ago

    Pushkar, Rajasthan, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 80,00,000

    We are seeking a dedicated and enthusiastic support professional to fill this key role. This is an excellent opportunity for individuals who wish to make a positive impact in customer satisfaction.Key Responsibilities:1. Respond promptly and effectively to customer inquiries through various channels, including email and phone calls.2. Provide accurate...